Important Information:
- 30 days to initiate the return process
- 7 days to process your refund
- No restocking fee
- Customers bear the cost of return shipping
- We accept exchanges
- Return conditions apply according to our Terms and Conditions
Returns
You can return your order within 30 days of receipt without providing a reason. After this period, returns are unfortunately no longer possible. To initiate the return process, please contact us first at info@luxehaus-outlet.com. We are happy to assist you with the return and refund. A condition for a return is that the item is unused and returned in the same condition as you received it – including the original packaging. As a customer, you bear the cost of the return shipping.
Refunds
Once we have received and inspected the returned items, a refund will be processed. The corresponding amount will be automatically credited to the payment method used for the order within 7 days.
Delayed or Missing Refund
If you have not yet received your refund, please check your bank account again. Then contact your bank or credit card company – it may take a few business days for the refund to be posted. If you have already taken all these steps and still have not received a refund, please email us at info@luxehaus-outlet.com.
Cancellations
If you wish to cancel an order, please email us as soon as possible at info@luxehaus-outlet.com. Once your order is being processed, cancellation is unfortunately no longer possible.
Exchanges
If you want to exchange an item, please first email us at info@luxehaus-outlet.com and specify which product it is and the reason for the exchange. Exchanges are possible within 30 days of receiving the goods and only apply to unworn items in their original condition. We will assist you with the process and ensure you receive what you want.
Wrong or damaged items
Did you receive a wrong or damaged item? We are very sorry for the inconvenience – but don’t worry, we will make sure you get the correct item as quickly as possible. Please first take a photo of the issue and send it to us by email so we can find a solution.
Luxehaus outlet is presented to you by Van Helden Goudkuyl vof, registered in the Netherlands.
Company number: 96358164
D-U-N-S number: 473346284
Address:
Willemsbos 209
Hoofddorp 2134 EJ
Customer service contact:
- Email: info@luxehaus-outlet.com
- Phone: +3197010209217
Business hours:
Monday to Friday from 9:00 AM to 6:00 PM