Frequently Asked Questions

Can I cancel my order?

If you wish to cancel your order, please send us an email as soon as possible at info@luxehaus-outlet.com. Once the order has been processed, we can no longer cancel it.

How much do you charge for shipping?

We offer free shipping for all orders within Germany, the United Kingdom, and the United States of America. For more information, please see our Shipping Policy.

Can I return the items?

Yes, you can return your order within 30 days of receipt without giving a reason. After this period, returns are unfortunately no longer possible. For more details, please see our Refund Policy.

Can I exchange the item?

If you want to exchange an item, please first send us an email at info@luxehaus-outlet.com stating which product it is and the reason for the exchange. Exchanges are possible within 30 days of receipt and only apply to unworn items in their original condition.

Business Information

Luxehaus outlet is presented to you by Van Helden Goudkuyl vof, registered in the Netherlands.

Company Number: 96358164
D-U-N-S Number: 473346284

Address:
Willemsbos 209
Hoofddorp 2134 EJ

Customer Service Contact:

Business Hours:
Monday to Friday from 9:00 AM to 6:00 PM